HomeComplaintsBizzo Casino - Player’s criticizing false advertisement of bonus.

Bizzo Casino - Player’s criticizing false advertisement of bonus.

Amount: €100

Bizzo Casino
Safety Index:Above average
Submitted: 31 Dec 2021 | Case closed : 18 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Greece has tried to activate Deposit bonus including Free Spins without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I have made a deposit with a bonus of 50 free spins but there is no game that was suggested to me. I tried to communicate but I did not get an edge because I do not know English and although I asked for a translation they did not serve me

Automatic translation:
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2 years ago

Dear Ευαγγελία,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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2 years ago

Dear Ευαγγελία,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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