The player from Greece has tried to activate Deposit bonus including Free Spins without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
I have made a deposit with a bonus of 50 free spins but there is no game that was suggested to me. I tried to communicate but I did not get an edge because I do not know English and although I asked for a translation they did not serve me
Dear Ευαγγελία,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela