The player from Greece has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.
Bizzo Casino - Player’s bonus winnings have been voided.
Amount: €3,000
Bizzo Casino
Safety Index:Above averageSafety Index
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7.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I got a 20 euro bonus and started playing.... after about 800 euro I raised the bet to 6 euro and they froze my winnings because they say I broke the rules
And in the screenshot I took it looks like I played 100% of the bonus normally without any rules violation!!!
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2 years ago
Dear Savvas.pap,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):
„1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 40 HRK, 500 ARS, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130 000 VND, 1000 PKR, 300 RUB, 420 INR, 35 CNY. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Bizzo Casino reserves the right to confiscate the winnings."
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.
Please do not hesitate to forward your game to petronela.k@casino.guru if you feel that you’ve been accused mistakenly. Do I understand correctly that all your winnings were accumulated from a free bonus (without placing any real money deposit)?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
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Yes, the profits came from the 20 euro bonus!!!
In the screenshot he sent it looks like I reached the percentage of the bonus I had to play without any violation of the rules it clearly says (the bet is done)
I had to play the bonus ×40 with a maximum bet of 5 euros which was done, it can be seen in the screenshot that I reached 802 euros, the bonus amount was approved normally (the bet was made) and then I raised the bet!!!
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2 years ago
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And also after the seizure it also gives me this message if I go to deposits
Your account is suspended in order to deposit and place a bet. Please verify your account
While my account is verified normally I also have receipts!!!
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2 years ago
Thank you very much, Savvas.pap, for your reply and forwarded screenshots. Do I understand correctly that it was a free bonus?
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2 years ago
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Yes it was a free bonus....
Also, in the conditions, it does not specify anywhere that if the condition that says that I have to play ×40 of the amount is met, I cannot then change the bet to more than 5 euros!!!
From the terms, I understand that if I reach ×40 of the amount, i.e. 800 euros, then I can withdraw the profits normally, so the bonus stops being active and the profits become normal money!!!
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2 years ago
Thank you for the explanation. I have checked the general bonus terms and conditions, and this is what I found (here):
Bonuses - General Terms
General Bonus Terms & Conditions
...
1b. The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from playing for the funds associated with a no-deposit bonus is 50 EUR, 50 USD, 4300 ARS, 75 AUD, 100 BGN. 300 BRL, 75 CAD, 50 CHF, 45 000 CLP, 1300 CZK, 17 000 HUF, 4300 INR, 6000 JPY, 250 MYR, 500 NOK, 75 NZD, 200 PEN, 200 PLN, 1 300 000 VND, 70 000 KRW. To submit a withdrawal request, the account must be fully verified and a minimum deposit must be made.
Please understand that if your winnings were accumulated from a free bonus solely, you are not entitled to cash out more than €50. Have you tried requesting this amount?
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2 years ago
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They confiscated everything and left nothing in the account!!!
And if I can't take them out, let's leave them in so I can play them, not confiscate them all
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2 years ago
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My issue is that the entire amount was confiscated on the grounds that I broke a rule ..... they didn't just cancel my withdrawal!!!
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2 years ago
Could you please forward your game history to petronela.k@casio.guru? If it is clear that you raised your bets only after the bonus was wagered completely, we will be more than happy to help you to get your free bonus maximum cashout.
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2 years ago
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It appears here that it was fully staked
It says the bet is done!!! if I had broken a rule, why did they check the bet?
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2 years ago
Dear Savvas.pap,
I'd like to see your game history. Could you please download it or request it from the casino directly? Was your bonus still active when you raised your bets to €6? Thank you.
