The player from Greece has been accused of breaching bonus terms by placing single bets greater than the allowed ones. After a closer examination, we ended up rejecting this complaint as unjustified.
Bizzo Casino - Player’s bonus winnings have been voided.
Amount: €2,700
Bizzo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Good evening, I complain that the bizzo company committed the amount of € 2700 from my account and then closed it so that there is no information.
Automatic translation:
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2 years ago
Dear Νικος,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
Do I understand correctly that your winnings have been confiscated?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Dear Νικος,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
In a communication I had with them, they informed me that I had violated the terms and conditions with an active bonus.
in the first deposit I made 100 € they gave me but 100 € which in order to get I had to bet 40 times, as it happened.
When I asked for my winnings they informed me that they would seize them because I raised the bet with an active bonus.
It is worth telling you that in the first withdrawal I requested the amount of 350 € without any violation of their terms they denied me that I have not sent all the documents.
lies as I had sent them all normally since as soon as they confiscated the money they also identified the account.
we are dealing with a clear fraud.
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2 years ago
Thank you very much, Νικος, for your reply. I carefully checked the Bonus Terms on the website, and this is what I found (here):
„General Bonus Terms & Conditions
...
1e. The maximum bet with an active bonus is 5 EUR / 5 USD (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Bizzo Casino reserves the right to confiscate the winnings."
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.
However, please do not hesitate to forward your game history in Excel format along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly. Looking forward to hearing from you.
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2 years ago
Dear Νικος,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Is there a way to get my winnings as I really did not see this restriction and was not informed by anyone until I sent a withdrawal request.
the only sure thing is that their terms are illegal and abusive and have only requirements and no obligations to the players.
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2 years ago
I'm sorry Νικος, but there’s an important principle that says, "ignorance of the law is no excuse". It means that you can’t defend your actions by arguing you didn’t know they were illegal or forbidden, even if you honestly did not realize you were breaking the rules. If you are aware of placing greater bets than the allowed ones while completing bonus wagering, there's not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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2 years ago
Translation
My question is as there are winnings with an active bonus within the process with a bet of 5 € And below why the betting proceeded to seize the entire amount and not the winnings that were the result of the violation of their terms ???
for example I bet € 5 and win € 100 and then I bet € 10 And I win but € 100 total € 200 winnings, how does the bettor have the right to confiscate everything ??? It does not state anywhere clearly that it can seize the entire amount.
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2 years ago
I'm truly sorry, Νικος, but the maximum bet rule needs to be followed the entire time while completing bonus wagering.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
