Bizzo Casino - Player's account has been deactivated unexpectedly.

Hello, this casino has deactivated my account without prior notice while I was speaking with a representative. I was expressing that I did not know what else to do, as I had already sent all the required documents still my account kept getting denied. Suddenly, out of the blue, my account was deactivated. There has been absolutely no communication from the casino's side. If anyone could assist me, it would be greatly appreciated. Thank you.

Dear Fabianlove00,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long you were a casino player and when exactly your account was blocked?

How did you learn about your account being blocked?

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

Did you achieve your current balance with or without an active bonus? 

Could you please advise which of your verification documents were denied?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Of course, I have answers to each of your questions.

1 I have been a player at that casino for almost a year or more and they closed it down for me yesterday just as I was talking to an agent about the documents I provided.

2 the girl did not answer me and I gave her to update the page and she told me that my account had been deactivated due to my face

3 I played roulette and slot machines like these games that you get little symbols and if they match they give you also buy instant bonuses and even some other of those but of the style.

4 I no longer ask for bonuses, it is not profitable and in this case I reiterate that you accumulate the entire balance without any bonus as I always do

5 they have denied me the extract and all the captures that I sent from my bank, I sent them the card that they accepted it, a proof of ownership that they also accepted and the only thing missing was the proof of payment that I was also sending it to them and it was This last one that they were giving me all kinds of problems and for which I contacted them and told them that I no longer knew what to do to withdraw my money since I had even gone to the bank in person and they told me that I can do what they do to do with my bank app on the computer and I took screenshots of the payment that they asked me for at the time they asked me, and I sent them to them that have been subsequently rejected, so I asked with all kindness and from one to the other I updated and they had closed me the bill for the face.

Thank you very much in advance Thomas!!! If you need any additional information here I am, the truth is that I was overwhelmed because that was my only money (the one that stayed in the account) and I am very displeased with the treatment they have given me when I have always been a good client.

Update: I have been informed that they have opened my account with the purpose of only making the withdrawal and closing the account. something that I don't care about as long as I receive my benefits, but now I have requested the withdrawal and they ask me again for the deposit document, I sent them the one from another day also just in case I made a mistake on the day and I am waiting for a response from you , but I have sent them many documents from the day they have asked me, just in case tomorrow I am also going to go to the bank for the 2nd time in case there is no answer or they ask me for something that is already impossible to obtain unless I speak with a manager from the bank and pass me the document digitally if I'm lucky but I hope that with what I send them they will approve me and I can withdraw. Thanks, Tom, keep in touch...

Update, they have accepted my withdrawal but I entered the account and I saw that it had the same balance, I entered my bank account and the same and made the withdrawal again and they canceled it, now and I have done it again surely I will They cancel it for no reason when I have the email that I have to withdraw exactly with the credit card method but they tell me that the issuing bank has not accepted. I keep telling you Tomas!

Update: they won't let me withdraw with a card I tried it 88 times at least I just tried another bank transfer method if they reject it I can't do much more they would be playing with me, anyway tomorrow I have an appointment with the senior manager of the bank to see what measures there are what to drink too

Update, chat features have been disabled on all my devices so I can't ask or get help >::

Thanks for the detailed explanation. I apologize for the late reply.

Did you previously withdraw from the casino using the same payment method?

Could you please send me the relevant communication you had with the casino regarding the issue? Please send it to my email at tomas@casino.guru

I'll await your message.

Dear Fabianlove00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.