HomeComplaintsBizzo Casino - Player’s account has been closed due to a 3rd party deposit deposit.

Bizzo Casino - Player’s account has been closed due to a 3rd party deposit deposit.

Amount: €600

Bizzo Casino
Safety Index:Above average
Submitted: 26 Jan 2022 | Case closed : 10 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Austria didn't deposit from their own funds. Casino confiscated winnings and closed the account. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I won 600 and since 04:00 am today I'm fighting with the support team about my payout. And now they have decided that they will block my account and not pay out anything because I deposited the money through the mobile phone that runs through my mother but I use nasty number and the cell phone and not you or you can then pay it out to my mother's account you don't care and don't let all the money disappear!!! What can I do, I'm sure I won't let this scam sit on me!!!! file

Automatic translation:
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2 years ago

Dear petarsacirovic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that the vast majority of casinos don’t accept deposits from 3rd parties. The depositor must always use the payment method issued in his name. I checked the casino's T&Cs and I found this:

"Bizzo Casino does not accept third-party payments. You must make deposits only from a bank account, or using VISA/MasterCard bank cards, payment systems Skrill/NETELLER, or other payment methods registered in your own name. If we determine during the security checks that you have violated this condition, then your winnings will be confiscated and the original deposit will be returned to the owner of the payment account; BizzoCasino also is not responsible for the lost funds deposited from third party accounts."

Unfortunately, you have breached one of the main anti-money laundering rules. Casino proceeded correctly by voiding your winnings for this reason and I’m afraid it is an irreversible process. If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.

Best regards,

Kristina

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2 years ago

Dear petarsacirovic,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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