The player from Germany had attempted to withdraw €112,000, but his account was suddenly closed without payment. The player sought assistance to retrieve his winnings. The Complaints Team had reached out for further information regarding the player's account verification and bonus usage but received no response. As a result, the investigation could not proceed, leading to the rejection of the complaint.
Bizzo Casino - Player’s account closed, winnings confiscated.
Amount: €112,000
Bizzo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Bizzo Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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4 months ago
Translation
I wanted to withdraw 112,000 Euros, and my account was suddenly closed without the money being paid out. What should I do? Please help me retrieve my money.
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4 months ago
Hello ferenzelias4,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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4 months ago
Translation
My account was already verified for 4 days.
I won my winnings with real money.
I asked my VIP manager yesterday if he could pay out the winnings faster. My account was then closed.
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4 months ago
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There is news, Bizzo now claims that I had an active bonus and that I used it to bet a max. stake. However, this is not true because I deactivated the bonus because I was aware of the bonus conditions.
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4 months ago
Hello ferenzelias4,
Can you please forward your deposit, betting and bonus history along with the communication between you and the casino to nikolas.b@casino.guru?
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4 months ago
Translation
Does Bizzo even have a license in Curacao? According to Bizzo, it belongs to Dama NV
However, these are not listed on the Curacao Gaming Control Board list.
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4 months ago
Hello ferenzelias4,
When exactly did you cancel the bonus? Was your balance also deducted once you canceled it?
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4 months ago
Translation
Hello, I canceled the bonus immediately after making the deposit and the money was not credited to me. In other words, I did not receive any money from the bonus.
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4 months ago
Hello ferenzelias4,
Which bonus did you cancel exactly? Based on the betting history you forwarded, you played a lot with the first deposit bonus and did bets much higher than the allowed amount.
