Bizzo Casino - Player requests refund due to website errors.

Made a deposit but after talking to support I was having errors on their software and site has spam references as well. Two different errors, not resolved or playable. Requested refund of funds.

Dear SusieQ,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long you a player of the casino and when exactly have you experienced issues?
• Have you passed account verification in the casino?
• Was this your first deposit?
• Have you requested a refund of unspent funds due to these issues? Have you received any response from casino support?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your assistance the casino has refunded the deposit.

Dear SusieQ,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru