Bizzo Casino - Player disputes unrecognized deposits.

I deposited roughly $72,000 or more and they are telling me my deposits were not made in their casino, when it's the only one I played at! I sent all the transactions made and they are saying it's not their casino! Scammers! I want my money back.

Dear Octa3813,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how exactly you made these deposits? Was it via the official casino website?
• Which payment method did you use?
• Have you made any successful deposits before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Yes . I made the deposits through the bizzo casino website. I am automatically redirected to airtm aus is where I make deposits. I did have successful transfers using the same method at the same casino.

Thank you very much for your reply, Octa3813. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Additionally, please forward me a screenshot of your deposit history. Alternatively, you can post it here. Thank you in advance.

Dear Octa3813,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.