Bizzo Casino - Player believes that their withdrawal has been delayed.

Hi,

I originally made a deposit of 40€ on Bizzo casino through AstroPay. I submit all documents no issues, they verify them. I try to withdraw 1000£, they cancel it and want me to submit documents of payment method and I submit it and they verify it. By this time I managed to play up to 2000€ and make yet another withdrawal and they once again cancel it claiming that my " bank " is refusing the funds but I am withdrawing through AstroPay which is not a bank? I contact AstroPay and they claim that they cannot see any any request from any external site to my AstroPay account. And they tell me to try smaller amounts still declined, okay fine. I deposit another 10£ to Bizzo with a new e-wallet since you need to have deposited with one method to withdraw with it. I try to withdraw 2000£ again and they cancel cause they want payment documents on Sticpay. I submit them and they verify the documents and I make a new withdrawal and now it’s been pending for almost 3 days and before the cancellation etc was almost instant and everything just feels kinda suspicious.

thankful for any help!

Dear Jaxck,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jaxck,

Have you received your withdrawal from the casino yet?

Dear Jaxck,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.