HomeComplaintsBizgo777 Casino - Player's withdrawal has been delayed.

Bizgo777 Casino - Player's withdrawal has been delayed.

Amount: 200 R$

Bizgo777 Casino
Safety Index:Low
Submitted: 05 Dec 2023 | Case closed : 02 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Brazil had requested a withdrawal two weeks ago, but the status remained "preparing" with no progress. The player had previously made a successful withdrawal and had won both with a deposit and a bonus. We asked the player to confirm whether they had completed account verification and contacted the casino's support. However, the player did not respond to our inquiries, which led to the complaint being rejected.

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11 months ago
Translation

I made a withdrawal request and it still has not gone through. It's been 2 weeks and my withdrawal status is stuck on preparing, with no further progress.

Automatic translation:
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11 months ago

Dear gleici2909,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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11 months ago
Translation

Good morning, I already made a withdrawal of 50, it was the only one I received, it was just like in the photo, and I won with a deposit I made on the platform, I recharged it and also won with a bonus file

Automatic translation:
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11 months ago

Have you completed account verification in the casino? Have you contacted casino support regarding the issue? What response did you receive?

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11 months ago

Dear gleici2909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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