BitStrike Casino - Player’s struggling to receive a refund.

I made a depoist thensaw they had no slots no games at all therefore I asked customer support they said they were having technical issues to please be patient that was a week and a half ago I ask everyday now I try to withdraw my funds the email conformation link they send me days address not found so now I can't even get my money money out

Dear ccdavisinlv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Have you been asked to verify your account before a refund can be processed?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I haven't touched the funds I deposited due to nothing on the site I the requested to withdraw and the email verification that was sent says address not found

I firsted via promotion email that was sent to me, then when I saw no games I just canceled promotion and tried withdraw these are screenshots of interactions with the cs and also the site

Thank you, ccdavisinlv, for the update. We have received numerous complaints, including yours, regarding a recurring issue in the past few days. Players from various regions have reported that the games are not functioning correctly in the casino, and they have been informed that the casino is currently facing technical problems. We are closely monitoring the situation and will keep you informed of any updates in the upcoming days. We kindly request that you notify us if you are able to play any games or successfully submit a withdrawal request. Thank you for your cooperation in advance.

Dear ccdavisinlv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.