BitStrike Casino - Player's deposit is not credited to his account.

Made deposit of $165 on 7/18/23 and it's 8/4/23, still have not received credit on my account. Keep being told the same exact auto responses. Workin on it, please be patient basically. I've saved all my screenshots the last 17 days I've been waiting. It made it to relevant or right department over a week ago.

Dear jdamari81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Yes my first deposit with bitstrike casino. I ask for payment provider information and was told they can't share it. They keep repeating that my deposit has made it to appropriate department and will be processed soon. I sent you a couple screenshots, I have alot.

They credited my funds to my account. Thank you bitstrike. Thank you casino guru for your help.

Dear jdamari81,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru