The player from North Dakota deposited $165 into an online casino on July 18, but as of August 4, the funds have not been credited to his account. Despite numerous auto responses, the issue has not yet been resolved. The player later confirmed the deposit was credited and the issue was resolved.
BitStrike Casino - Player's deposit is not credited to his account.
Amount: $165
BitStrike Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
BitStrike Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Made deposit of $165 on 7/18/23 and it's 8/4/23, still have not received credit on my account. Keep being told the same exact auto responses. Workin on it, please be patient basically. I've saved all my screenshots the last 17 days I've been waiting. It made it to relevant or right department over a week ago.
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1 year ago
Dear jdamari81,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Yes my first deposit with bitstrike casino. I ask for payment provider information and was told they can't share it. They keep repeating that my deposit has made it to appropriate department and will be processed soon. I sent you a couple screenshots, I have alot.
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1 year ago
They credited my funds to my account. Thank you bitstrike. Thank you casino guru for your help.
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1 year ago
Dear jdamari81,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
