BitStarz Casino - Player's e-transfer option for withdrawal has been removed.

I withdrew one day I think 4 times in one day. So they take the option of e-transfer away from me. I tried talking to sopport said that’s from head office. Just says no longer avalible. But my neighbour still has it and my sister-in-law still has it same city. If they don’t want u to withdraw more than once why don’t they just say that I spent hours and hours trying to get it back. I’m only allowed to play bitcoin I’m too old to start using that I want cash and they got the option but won’t even try. And trust me I begged I just wanna start giving them money and they just brush me off very disappointed played and spent a ton of cash. Then kick to the curb

Dear bradaschilling,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. Several factors can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

Could you please advise if you have been informed about any alternative method (except Bitcoin) to withdraw your winnings?

Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Oh yes I got verified they took away every option to deposit can only use bitcoin. Gets me really frustrated when I go to my neighbors and he got all the options. And I know 2 other people that have that option I just want an explanation I know they can do what they want. But out of me being the customer u would think they would try. Atleast ask head office why was it taken away I can handle why. Even if I don’t agreee but they just say too bad in some bullshittalk I’m semi retired now been playing for a long time.

I just asked the casino can I have an explanation why the options were taking away after talking to the sopport person after abit. He said i will never get back because im a hard learner. Are u not soppose to make multiple withdrawals in a day. I’m really at a loss are u just soppose to do one per day

Do you have any transcript of your conversation with customer support, please? If you do, please forward it to veronika.l@casino.guru. Alternatively, you may post screenshots here.

Do I understand correctly that the e-transfer option is available for you only once a day?

I was just saying maybe they only wanted me to e-transfer a withdrawal once a day and yes I got transcripts from bitstarz

How do I send transcripts that were emailed to me to u

Please email the transcripts to veronika.l@casino.guru. Thank you in advance.

Dear bradaschilling,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I only have bitcoin to use

I think I transferred emails to u I’m not very good at this stuff

Did u get transcript’s

Thank you, I received your email. It's important to understand that the casino doesn't have complete control over the payment methods that are offered. Several factors can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers. Since there are several other withdrawal methods available for you in the account, I am afraid you will have to choose one of them.

Please let me know if there's anything else I can assist you with, otherwise this complaint will be closed. Thank you for your understanding.

Obviously u not understanding I don’t need to withdrawal. I’m just telling u that my Freind my neighbour has e-transfer they got the options still. Same city. If h read the emails he says I’ll never get back cause I don’t listen or learn. But obviously this was a waste of time. I didint think anything would happen. Just cause I withdraw a few times in a day u can get treated like this. No answer why just cut u off after how many 10s of thousands I spent whatever thanks I guess

I understand your concern. However, the casino can modify the payment methods that are available for both deposits and withdrawals. If you are not satisfied with the payment options provided, you have the option to switch to a different platform for playing.

This complaint will now be closed. Thank you for your patience and understanding.