Akkeberon, to begin with, I would like to emphasize that casinos generally do not offer self-exclusions prior to players creating their accounts. It is clear to see that the despite this fact the casino tried to help you and created and self-excluded an account instead of you to protect you.
However, you decided to create an account using a different email address, which is usually the first credential that casinos use to detect and block self-excluded players.
I am sorry, but the casino tried their best to help you even though they didn't have to as this was not a standard self-exclusion request and we see it only as a goodwill gesture. Since you used another email address to register a new account to take advantage of the situation, I am afraid we are not able to proceed further with this complaint. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Akkeberon, to begin with, I would like to emphasize that casinos generally do not offer self-exclusions prior to players creating their accounts. It is clear to see that the despite this fact the casino tried to help you and created and self-excluded an account instead of you to protect you.
However, you decided to create an account using a different email address, which is usually the first credential that casinos use to detect and block self-excluded players.
I am sorry, but the casino tried their best to help you even though they didn't have to as this was not a standard self-exclusion request and we see it only as a goodwill gesture. Since you used another email address to register a new account to take advantage of the situation, I am afraid we are not able to proceed further with this complaint. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.