The player from Brazil had their account suspended and is unable to contact support. He is unable to play or make deposits and has lost over R$ 2,000.00 without receiving expected free spins. The chat support is unavailable, and his message remains unanswered. He wants to know the reason for the account suspension.
BitStarz Casino - Player’s account has been suspended.
Amount: ??
BitStarz Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
4d 18h 24m 44s
Case summary
2 days ago
Public
Public
1 week ago
Translation
The casino simply suspended my account. I can't get in touch with anyone, I can't play, and I can't deposit anything. Whenever I deposit money, I get free spins, but now, having lost more than R$ 2,000.00, I won't even be able to win the free spins. And the worst part is, the chat is unavailable all day long. I sent a message but haven't received any response.
I would like to know the reason for the suspension of my account.
Thank you.
Automatic translation:
Public
Public
1 week ago
Hello cbernardo2211,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitStarz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real money balance on your account when it got closed? When was the last time you spoke to the casino and what was it about? Did they explain the reason of blocking your account?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 days ago
Dear cbernardo2211,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
cbernardo2211 has 4d 18h 24m 44s to reply
