The player from India had their account closed by Bitstarz Casino after recently winning some money. The player sought to reclaim their winnings. Initially, the player faced a lack of communication and refusal from the casino regarding the withdrawal of $12,000. After submitting a complaint, the issue was resolved, and the player successfully received the withdrawal. The complaint was marked as resolved by the Complaints Team.
BitStarz Casino - Player’s account closed and winnings withheld.
Amount: 996,000 INR
BitStarz Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
I am using Bitstarz casino and I have lost a lot of money they offered me vip also recently I have won some money they closed my account and not giving my winnings please check and give my money
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6 months ago
Hello Sirisha,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitStarz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How much was your real money balance on your account? When was the last time you spoke to the casino and what was it about? Did they explain the reason of blocking you?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Hello Sir
I am using bitstarz from 5 months and I have updated my personal details and verified my email
They didn't ask me any verification ids
I have been playing with them from 5 months
Deposit and withdraw all working fine I have been awarded vip
The real balance on my account is 12000 dollars (996000 in inr)
On June 8th I got an email saying Your account has been permanently closed as per management discretion we are not able to divulge any further information on the matter ...
So I have went to chat and they confirmed the same and when asked about my funds in the account they saying we don't give any withdraw
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6 months ago
First thank you nick and casino guru for accepting my complaint
Next I thank bitstarz
I have got my money they have given my withdrawal you can close this complaint
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6 months ago
Dear Sirisha,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
