The player from Brazil has experienced technical problems while playing. We’ve rejected this complaint in our system due to a lack of evidence.
BitStarz Casino - Player has experienced technical glitches while playing.
Amount: 1,400 R$
BitStarz Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Yesterday, 08/22/2021 I requested a withdrawal in the amount of 500 reais where the amount was reversed, then I tax a new request in the amount of 550 reais this was accepted but the amount was not deposited in my account.
Then today 23/08/2021 I entered the site where I verified that the value was pending to resolve into extort the value and return to the bet where I got a profit of more than 1400 reais between gains and losses.
But after I increase the value of the bet from 25 reais to 50 reais, the site started to fail, constantly disconnecting me and I found an error message where whenever I restarted the bet was not refunded nor where the move left off... unfortunately a pity
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Public
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3 years ago
Dear Fornalha121,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence along with any communication to petronela.k@casino.guru? Please advise how much is your actual active balance?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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3 years ago
Translation
My real balance is zero because unfortunately I was taken, today 24/08 they will delete mine, I have attached proofs of failure in the game to the email.
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3 years ago
Translation
As I follow your work, the bookmaker is not interested in solving my problem since my balance at the beginning of the failure was 1400 reais but in history this is not shown
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3 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
