BitStarz Casino - Player has deposited with someone else's payment method.

Hallo, ich habe mich vor ein paar Tagen bei diesem Casino angemeldet. Ich habe unter drogeinfluss mehrere tausend € eingezahlt. Das Geld gehört nicht mir, sondern dient zur finazierubg eines Hauses. Ich hoffe sie können mir in irgendeiner Weise helfen. Ich weiß nämlich nicht mehr weiter. Ich glaube es sind sogar mehr als 13000€ innerhalb von 3 Tagen ..

Dear ElGordo22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

"4.1.10 You are not allowed to use any payment methods that belong to a Third party or person. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Hallo,

was muss ich nun tun?

Thank you for your reply, ElGordo22. I am sorry, but we are not able to help. I am sure you understand that the casino is not the one to blame here and the vast majority of casinos are not obliged to refund deposits that were lost during regular gameplay. I understand your frustration, but we cannot penalize the casino, nor can we ask for a refund in this case.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.