BitStarz Casino - Player complains that they didn’t win anything.

I deposited this site 5times every $50

I didn’t get deposit bonus since first time

because with bonus a lot of game i can’t play it.

however whatever any game, whatever any bet, just keep make $0 deposited 10min after.

i saw alot good review this site, thats why I thought im in bad luck, and keep trust and keep play every different time

but its not, doesn’t matter what time, just keep keep took it my money from any game

really angry, i can’t just stand it.

Dear Wise8875,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Wise8875,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.