HomeComplaintsBitStarz Casino - Casino website seems to be blocked.

BitStarz Casino - Casino website seems to be blocked.

Amount: ??

BitStarz Casino
Safety Index:Very high
Submitted: 12 Feb 2021 | Case closed : 24 Feb 2021
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from Czech Republic is inquiring about casino website accessibility. After a closer examination, we ended up rejecting this complaint as unjustified.

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3 years ago

file

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3 years ago

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Czech VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint almost 48 hours ago, could you please advise if the issue is persisting?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

 

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3 years ago

Still. This wrote Safari.file

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3 years ago
Translation

and On the mobile file

Automatic translation:
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3 years ago

Thank you, David, for your reply. Are there any funds being held by the casino?

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3 years ago

NO

Edited
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3 years ago

If the casino website is blocked from your country but no funds are being held by the casino, I can only recommend searching for an alternative gambling establishment to play. I could suggest checking our recommended casinos for Czech players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

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Is there anything else we could try to help you with?

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3 years ago

Dear David,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago
Translation

I will have to move to another casino.

Automatic translation:
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3 years ago

Hello David,

I truly believe you will find the most suitable casino with all the requirements which are important to you. If there is anything else, we could do for you, please do not hesitate to contact us in the future. At this time, I’m forced to reject your complaint. Thank you for your understanding.

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