The player's balance disappeared as the casino had withdrawal issues. The complaint was rejected as the player stopped responding.
Bitlucy Casino - The player's balance disappeared.
Amount: $194
Bitlucy Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
Bitlucy Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Well I received a promotion of 10 dollars with 30x wager, I completed the wager and when I tried to withdraw the money the withdrawal was rejected because according to the casino, withdrawals were suspended, after more than 1 week they told me that the REASON why my withdrawal was rejected was because the withdrawals were suspended I proceeded to wait,1 week later the page was renewed and my balance was emptied remaining at 0, after speaking with the support they told me that to withdraw that money I had to have deposited which they never told me when my withdrawal was rejected
Public
Public
2 years ago
Hello Sebastian,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitlucy Casino. Please allow me to ask you a few more question before we would move forward.
Did you ever deposit into the casino in the past? Is your account fully verified and if yes, since when exactly? When was the last time you spoke with the casino regarding this issue?
Please note that it is common that you have to deposit in order to withdraw from a no deposit bonus. However if the casino was delaying the payment intentionally it is not fair.
Looking forward to your answer.
Regards,
Nick
