BitKingz Casino - Withdrawal of player's winnings has been delayed.

I have been attemped mutiple times to withdraw funds for the past few days. Each attempt has been rejected with different reasons. ID has now been appoved. The card used to make the deposit for which the winnings were from have been approved and verified. However past transactions made from a virtual disposable card unrelated to the withdrawl transaction has been requested. I managed to supply pictures of the front of the cards, as this was what they first requested for these cards but i explained i didnt have the back. They then said i needed detailed transactions with time name and account attached at the top of the page. I provided a transaction statement showing these past deposits and transactions however they say these are not acceptable. I have explained that I have provided all the information I could possibly get and that there is no other way to supply any further infomation relating to the transactions unless they were to physically log onto my account. At first they could not accept srcreenshots, so I send pdf, then said no pdfs, scans or photos. This is confusing as there is not other way. And it keeps changing. I have since been told pdf, for which I have done. Attached are only some of the details as there are too. many to supply.

Now they have said the provided information is not good enough. Although they have every support document to verify this with the pictures of the front of the cards my name and also the transactions relating to the cards with the first 4 digits and last 4 digits.

Dear RosieGirl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

thank you, they have not verified my account, as they are not satisfied with all the documents provided. Sorry I misinterpreted the last message. They are refusing to make pay out due to being unsatisfied with all statements provided. I have explained I cannot provide anymore than what I have supplied. Fronts of cards an transaction summary of deposits.

Dear RosieGirl,

Have you received your withdrawal from the casino yet?

Hello, issue has been resolved and account had been verified. I forwarded my complaint to the complaints department for the casinos and it’s seemed to have worked along with my persistence for verification. I had supplies all that one could possibly supply. End result withdrawl was made, after many many refusal emails of denying my verification.

advice from me is to only use one card! If you don’t keep every single digital card used as proof. As even a statement or proof of transaction can be denied.

Dear RosieGirl,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru