The player's refund is delayed for over a week. The complaint was resolved as the player received his refund.
Bitdreams Casino - The player's refund is delayed.
Amount: €1,251
Bitdreams Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
Bitdreams Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I've been waiting for a refund for 5 days because they didn't lock my account when asked and I was able to continue playing.
I asked the casino to refund the deposits. This was accepted by the casino and as of Thursday last week the refund should be forwarded to the finance department.
I haven't received any money yet and I request the casino to fulfill the refund.
Automatic translation:
Public
Public
2 years ago
Hello Rumun27,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitdreams Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when exactly did you request to close your account and when did the casino actually close it? When did the casino confirm the refund?
Please note that it might take up to 14 days to receive the refund as an usual withdrawal.
Looking forward to your answer.
Regards,
Nick
