Bitdreams Casino - The player's dissatisfied with the verification process.

I have played and won at this casino and after going thru the verification process my ID was verified easily and the withdrawal received in a reasonable amount of time ..then I won again this time only a small amount but decided I'd withdraw it after submitting my withdrawal request it took until the next day to get a email saying my withdrawal had been cancelled due to more ID needed?..which I was slightly annoyed over as I'd already gone thru this process with a much larger withdrawal..but knowing they have the right to ask for this I did as requested.it took another day for the pic to be refused and the money put again back into my account after going into support and being told I needed to show that it was my arm and hand holding the ID I was more annoyed but did what was asked. Then went back into support to see if it passed to be then told I needed to take another selfie with my ID and a peice of paper with the casino name and date ! Seriously? It took another 3 attempts before a support agent told me he thinks it was fine and would pass . Seeing that they had delayed my withdrawal and made me take numourous pictures with a different request each time my picture would be viewed and passed and my withdrawal sped up?..but no I sent a email stating how unhappy I was with which seemed like harrassment and have had no reply nor has my most recent ID that they NEEDED been looked at. Was once happy to play there now I'm thinking twice .

Hello Tinkka,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitdreams Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have currently any pending withdrawal? How fast did you receive the last one?

Please note that what you described is a totally common procedure with nothing unusual.

Looking forward to your answer.

Regards,

Nick

Nick I acknowledged the casino has the right for ID but asking for numourous pictures when they could obviously see it was the same ID and person that had been already verified when making my first withdrawal and the amount of time they took refusing ID I had uploaded delayed my withdrawal for over a week and IV yet to see it as accepted it is still pending I know for a fact my bank accepts payments automatically as I have had the same discussion with my bank and they explained to me how it works so I still don't know if I'm receiving my winnings altho support has said it's been approved and sent and my ID also approved but it hasn't been looked at from what I see the first withdrawal and verification was done in reasonable time I received my winnings about 5 days after verification ..so in finishing nick I just feel they purposely delayed my withdrawal for there own reasons and it wasn't because they could not verify me that to me was obvious.

Sorry nick to add and answer your question about a pending withdrawal..yes I do IV yet to receive the 200

Well still waiting for the email confirming my withdrawal and my much needed extra ID still has yet to be approved...I know when I'm being stalled and told lies IV had almost the same thing happen at another casino so I will only believe what support tells me when I receive my winnings ..which I don't feel I will.

Well either thank you casino guru or thank you bitdreams casino I received a email confirming my withdrawal finally always happy to know I'm playing at a fair and just casino..thank you.

Thank you Tinkka for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick