The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Bitdreams Casino - Player’s winnings haven’t been received yet.
Amount: €999
Bitdreams Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I deposited more than 700 euros in amounts and only achieved a total weight of 999, which means I bet more than I won. I've been trying to claim my winnings for over a week. I was comforted every time
Wrote back today, all of a sudden they wanted a selfie from me with ID, I sent and then the sobering email, everything was rejected because I didn't implement what I set 3 times, which is complete nonsense for one of me Laws amount of over 700 euros always in smaller amounts ... all in all just over 700 .. where I only made 200 profit. I would like at least to have my money that was bet... they should keep the profit from me, that's pure fraud!!! Please help, I'm a single parent and need the money! Thank you LG Nicole
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1 year ago
Dear Nicole88,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
My withdrawals were rejected.... because they said I hadn't turned over the deposit 3x, which is not true
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1 year ago
Thank you for your reply, Nicole88. I checked the General T&Cs and I found this:
"Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino."
This means that if you deposited €700, you must place bets at the value of €2,100. Could you please confirm that you have done that before you tried to withdraw your winnings?
Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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1 year ago
Translation
Case can be closed, it has been clarified, very tedious,.. bitdreams definitely not recommended!!...
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