Bitdreams Casino - Player’s struggling to complete the account verification.

Hallo, habe bei bitdreams per Banküberweisung bezahlt, jetzt stimmt aber Uhrzeit von casino nicht mit meinen Bankdaten überein. Kann das an einer Zeitverschiebung liegen? Denn darauf hin wurde meine Auszahlung auch storniert. Wenn ich mich da nicht mehr darauf verlassen kann das Bankdaten noch überein stimmen brauch ich eigentlich kein casino mehr spielen. Habe am 12.4

2 Einzahlungen getätigt aber kein Zeit Übereinstimmung?

Additional comments from the player:

Forgot to attach the cancellation

I checked the deposit again, paid in at 8 a.m. 5:20 p.m., it was also displayed at the casino with 5:20 p.m., why do they give a different time, I'm annoyed about it

Dear bell2410,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your deposited funds have never been credited into your casino account.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

If I misunderstood, I do apologize.

Thank you in advance for your reply.

Best regards,

Petronela 

Nein ,sie Haben mich falsch verstanden, ich möchte 200 Euro auszahlen,aber die akzeptieren meine einzahlungsnachweis nicht. Habe screenshots von einzahlung hochgeladen der aber nicht mit deren angeforderten Uhrzeit übereinstimmt Meine einzahlungsdaten stimmen a er überein. 17.20 Uhr abgebucht und die schreiben was von 15. 20 Uhr. Das habe ich doch alles schon so formuliert

Ich ärgere mich

Thank you very much, bell2410, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hallo habe schon viele Rechnungen und Dokumente hochgeladen ,ständig wird storniert, ich ärgere mich und bin total verzweifelt

Hi  bell2410,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Bitdreams Casino to the conversation to participate in the resolution of this complaint.

Dear Gerlinde,

We are sorry to hear that you are dissatisfied with the service you have received here at Bitdreams.

We do value our customers' feedback and we are doing our best to provide the support and entertainment our players are looking for.

We are happy to inform you that the withdrawal of your winnings was successfully processed by us on April 20, 2022 20:20 UTC.

Additionally, your documents were approved and the verification process is completed now.

You just need to wait till the cashout is processed on the bank side and transferred to you. I believe that shortly you will receive your winnings in your bank account.

We hope this explanation will solve this case and dispel your doubts.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,

Bitdreams Team

Thank you Bitdreams Casino team for your reply and update.

Dear bell2410,

Please let me know when you receive your winnings.

Dear bell2410,

Have you received your winnings?

Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint.