The player's withdrawal is delayed for almost 3 weeks. The complaint was resolved as the player received his money.
hey there I have withdraw approx 1400 through bitcoin withdraw from Bitdice casino , it’s been 18 days now an they keep ignoring me please help get my money for me
Hello hoffy2233,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitDice Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hey nick , this is my first withdraw , I won it normal , an I have sent kyc , they keep saying send kyc 3 days ago they barely reply takes day for reply , I have sent my kyc they using it as a tactic to delay it , there doin any excuse not to pay
Hello hoffy2233,
Can you please clarify when exactly did you provide the last document to them?
It is common in many casinos that the player's account is blocked until the verification process is finished, which may take up to 14 days after sending in all the documents.