BitDice Casino - The player's request was ignored by the casino.

on 16/06 I asked to put a deposit limit on my account as i no longer wanted to gamble, I only wanted my withdrawal to be processed and quit afterwards. They told me they aren't going to do that and i had to wait untill my pending withdrawal was processed before they deactive my account. In the meantime I lost .89 ETH = 1000$ + $400 in deposits!

When you ask a casino to put a deposit limit because you know longer want to play, they should act accordingly.

Hello Flooowz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitDice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you still have any pending withdrawals? How long after your request did you cancel the withdrawal? Could you please forward the e-mail or chat conversation in which you requested the deposit limit from the casino?

Looking forward to your answer.

Regards,

Nick

Could you please advise if you still have any pending withdrawals?

• Currently I have one outstanding withdraw (0.8429 ETH) since 4 or 5 days, they tried to send it to my metamask but it failed on the blockchain. They are now investigating this.

How long after your request did you cancel the withdrawal?

• I did not cancel my withdrawal. After i made a withdrawal I asked to set up a deposit limit so i wouldnt be able to desposit anymore, as i no longer wanted to gamble, the response was:

''It will be processed after verifications, finance team deal that, after that we can deactive your account, no problem, please keep patience until done''

Could you please forward the e-mail or chat conversation in which you requested the deposit limit from the casino?

• I can't seem to attach the screenshots of the chat here, can you send me you email adress?

Hello Flooowz,

You can send it to nikolas.b@casino.guru.

Please note that setting a deposit limit is not a mandatory responsible gambling tool. We would like to see it implemented in every single casino but we can't pursue a casino if they do not do so.

Also in most cases you need to first verify your account in order to be self excluded as without your personal information they wouldn't know who to block.

Regards

Dear Flooowz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I asked several times to close my account as i no longer wanted to play, but they kept telling me i should have to wait till they know why my withdrawal didnt proceed. This took them 10 days to figure out and in the meantime i deposited 4 figures. They just wanted to keep me playing

Can you please forward your full communication with the casino and any relevant screenshot to nikolas.b@casino.guru?

Dear Flooowz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.