The player from Rhineland-Palatinate has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
BitDice Casino - Player’s winnings haven’t been received yet.
Amount: Ł35
BitDice Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
BitDice Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I made 2 withdrawals from Bitdice. The first was on 8/22/22 over 0.00929542 BTC, the second on 8/29/22 over
35.93790386LTC. I haven't received any of these until now.
I spoke to the live chat several times and was told it was still in progress, but when I asked why it was taking so long I didn't get an answer. I also sent an email to support, without any
reply.
Automatic translation:
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2 years ago
Dear Auchhier,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Hello, as I wrote, my first withdrawal request is from 08/22/22, so tomorrow 09/04/22 would be the 14 days. The second withdrawal request was from 08/29/22.
I have already paid out several times and it was always relatively timely.
The casino itself claims to pay out within 72 hours at the latest.
Kind regards
Uwe
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2 years ago
Translation
Hello Kristina, unfortunately no.
I wrote to the LiveChat again on 09/05/22, I was told it would be processed "soon" in the finance department, but nothing happened.
Automatic translation:
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2 years ago
Hello Auchhier and Kristina
I can confirm that both withdrawals are now completed, apologies for delay with them from our team.
Dear Auchhier, please confirm that you received your funds.
Regards
Mike
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2 years ago
Awesome news, Auchhier. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
