The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
BitDice Casino - Player’s deposit has never been credited into his account.
Amount: €20
BitDice Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
BitDice Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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Public
2 years ago
Translation
The casino denies having received the deposit. On 11.11. a deposit was made and on 13.11.
The one from November 13th was immediately credited. The from 11.11. has still not been credited.
Payment was made with the SKRILL Mastercard. The casino says there is no payment. The amount is debited from the Skrill account. I should contact Skrill.
Skrill says the casino has received the payment I should contact the casino.
The casino has screenshots of the deposits, and Skrill has screenshots of the casino's chat history.
This is how it goes back and forth for 20 euros and I just think it's just unbelievable.
Automatic translation:
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2 years ago
Dear ollik81,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, the first thing we usually recommend is contacting the payment provider. Since you’ve already done that, would you be so kind and forward me the deposit receipt together with all the relevant communication between you and the payment provider? My email address is kristina.s@casino.guru.
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina, I sent you the screenshots by email.
According to Skrill, the casino provider is said to have had technical problems,
two transfers have been made. One was credited
and the others don't.
Thank you for your help
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2 years ago
Translation
the money is there now :-) If you were involved, thank you very much
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2 years ago
Awesome news, ollik81. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
