BitDice Casino - Player's account has been blocked.

Observing all the conditions of the casino, I made my first withdrawal of $ 145 on July 28. After the 72 hours (working days) stated by the casino operators for the withdrawal of funds, I did not receive anything. Technical support answered me every other time and did not give clear answers, delaying the solution of my question. Then, yesterday I lost access to my account, when I try to log in to it, the status is deactivated. After finding out what the matter was, they restored access to me through the chat, but they did not respond to the withdrawal of funds. Now my account has been deactivated again for reasons I don't understand. The withdrawal of funds has not been received for more than a week, the operators do not respond and do not solve my question. I attach screenshots of correspondence with the support chat to the letter, screenshots of communication with support via mail. Also a screenshot of the withdrawal request.

Dear Karagaevs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then and your account remains closed, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

In general, the casino promised payments within a day or at most with a delay of 72 hours. I have been waiting for more than a week and no one has given me a clear answer. Besides, my account has been blocked, how can I wait for the transaction if the account is in the block?

After communicating with the support chat on the site, my account was unblocked, citing technical problems on the part of the casino. But as for the withdrawal of funds, so far no information has been received. The money has been debited from the gaming account, but there are no withdrawal transactions in the personal account (I will attach a screenshot).

Thank you very much for your reply, Karagaevs. I am glad to hear that your account has been unblocked. Have you made any successful withdrawals before?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I did not wait for successful conclusions from the casino. It's been over two weeks now.

Thank you very much Karagaevs for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Karagaevs,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite BitDice Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear BitDice Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? Why is it not possible to see the withdrawal request in the cashier of the player's account?

Thank you in advance for providing the information.

Initially, according to the terms, the support service assured me that it would take no more than 72 hours to wait for the withdrawal of funds. It's been a whole month now! there are no estimated deadlines, there is only false information, answers in the form of templates. They answer the same thing every day. That they can't get a response from the finance department.

Hello everyone

There been technical issue(bag) on our site, which ended in Karagaevs account block.

Please accept our apologies for the delay, funds should be credited on this week.

Regards

Mike

Greetings all,

Thank you, Mike, for the explanation.

Dear Karagaevs,

It looks like your issue is moving forward. Let's stay positive and patient and provide the casino with a few more business days to credit your funds.

Please, let us know once you have any news.

Now you can see for yourself that you should not trust the promises of the representatives of this casino. Last week I didn't wait for the withdrawal of funds. It's the same this week. As a result, we currently have a delay in withdrawing funds of more than 6 weeks and a bunch of empty promises.

Alright, thank you for the update, Karagaevs.

Dear Mike and BitDice,

Could you please specify the provided information about crediting the disputed funds in more detail? Should the funds be credited to the player's casino account balance or to the payment method used for a withdrawal? If any of these 2 options has not occurred yet, what is the estimated time frame for crediting the disputed funds, please?

Hello Karagaevs and Branislav

I can confirm that Mr. Karagaevs funds are now credited to his wallet, apologies for delay with payment.

Dear Karagaevs, please confirm that you received your money.

Regards

Mike

Thank you very much, Mike, for the update. Good to see progress.

Dear Karagaevs,

Can you please confirm you have received your funds?

Looking forward to hearing from you.

I confirm that the funds have been credited. The case can be considered closed. On my own behalf, I want to add, for those players who will read this thread, never play at this casino. The first and only withdrawal of my honestly won funds I received like this in 5 weeks of proceedings on this site. Otherwise, the casino does not respond in any way, does not make concessions and constantly lies about the timing of payments. I give this casino the lowest rating (it does not deserve more). I will advise all my friends and acquaintances to stay away from this casino. I will also write complaints and put the lowest ratings on all possible sites for this casino. Thank you all, have a nice day.

Dear Karagaevs,

I apologize for the delayed reply.

Anyway - what great news! Thank you very much for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you too, Mike and BitDice Casino, for your cooperation.

Best regards,

Branislav, Casino.guru