BitDice Casino - Player claims that payment has been delayed.

I've withdrew the amount on saturday 15 october.

I have been told by chat to provide information for kyc process.

It's now been 6 days and I have absolutelly no update, the chat is not answering me anymore, neither are they answering me on twitter or e-mail.

I don't understand what is taking them so long or why they arent providing me with update about the process, the only thing they keep saying when they say anything is to be patient.

I've never played on a casino that took so long to process my winnings...

Dear hertelplus,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear hertelplus,

Have you received your withdrawal from the casino yet?

Yes I have received my money . Withdrawal time are unbearable with this casino.

Awesome news, hertelplus. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.