BitDice Casino - Player claims that payment has been delayed.

deposited won 750$ withdrew they asked for kyc well not a problem so within 5 minutes i send them the documents and it has been 4 days i know its not 2 weeks but they refuse to give me any update 4 days since even my kyc isnt processed yet they lied that they didnt get my documentation but i got proof of everything all i keep hearing is be patient wait 24 hours and we have pinged the payments team its ridiculous 96 hours for a kyc? and i see ALOT of complaints with the same issues

Dear ugottabet,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

kind of weird since they keep promissing me things that ill get a response or that they are looking at the documents right now and now i cant get any response anymore

they promised me multiple times it was being looked at that moment or that it wouldnt take more than 24 hours

and every 24h they tell me to keep patient and wait another 24h askgamblers is full of the same issue complaints about them

Dear ugottabet,

Have you received your withdrawal from the casino yet?

Dear ugottabet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

yes i did they withdrew my funds after a really long time and without any reason decided to ban my account aswell wich i find ridiculous

Thank you for your replies, ugottabet. I would like to emphasize that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

As the remaining balance has been paid out, we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.