Bitcoincasino.io - Player has been accused of opening multiple accounts.

Hello, they are suspicious about my account being duplicated but it is not. My ip is: ***.***.***.***

I already sent an email and they didn't answer me

My disputed is 0,00235 BTC - 2,35mbtc

Dear Gildete, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://www.bitcoincasino.io/terms-and-conditions) and I found this:

„You are allowed to have only one Player Account. Only one Account for each household, IP Address, PC is allowed.

Creating multiple Player Accounts can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account."

Is there any chance, that someone from your household has created an account at this casino too? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here). Looking forward to hearing from you.

Best regards, 

Kristina

Hello, without any chance, I just live with my grandmother who doesn't even know what bitcoin is, nor uses a computer, I sent you the email showing that my email was rejected by the site.

Thank you very much Gildete for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Gildete,

I looked at your complaint and will do my best to help you. I would like to invite Bitcoincasino.io into this conversation. Please, provide some relevant evidence that player has a multiple accounts to my email: viliam.v@casino.guru.

Hello, everyone,

Viliam, we have sent the proofs of the ip crossing to the email you mentioned.

Please, let us know if anything else needed. Thanks in advance!

Hello, any news?

Dear Gildete,

Casino provided relevant proof that you had multiple accounts. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.