HomeComplaintsBitcasino.io - Casino website seemed to be blocked.

Bitcasino.io - Casino website seemed to be blocked.

Amount: ??

Bitcasino.io
Safety Index:High
Submitted: 18 Jan 2021 | Case closed : 20 Jan 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Spain is inquiring about website accessibility. After a closer examination, we ended up rejecting this complaint.

Public
Public
3 years ago
Translation

Good Morning. In this case it is not a complaint as such. The casino accepts VPN connections but because access as such is not allowed from Spain. I have tried to access it from different Internet operators and you cannot access it if it is not using VPN. Possibly national ISPs have blocked access to said casino. It can also be accessed using Tor.

Cheers!!

Automatic translation:
Public
Public
3 years ago

Dear El_Destro,

Thank you very much for submitting your query. Could you please advise if there are any funds being held by the casino? Have you tried to communicate this issue with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

 

Public
Public
3 years ago
Translation

Good morning Petronella:


No, I have no funds in the account or 🙂 My intention was to open up an account on it, but seeing that does not support direct connections, either by blocking access by location or because the ISP Spaniards do, I do not think so make. Therefore, I have not contacted them to inform them of the situation. I just wanted to inform you so that you can update your very useful descriptions.


A greeting.

Automatic translation:
Public
Public
3 years ago

Thank you very much, El_Destro, for your reply and help.


After a closer examination, we ended up rejecting this complaint. Please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help. 

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news