The player from Poland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
BitBet24 Casino - Player’s withdrawal has been delayed.
Amount: €438
BitBet24 Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello everyone. I created an account with bitbet24 on March 20th of this year. I used the starting bonus (sports) in the amount of 124 euros. After 4 days, I turned over the bonus and transferred all funds to my deposit account. I requested a test withdrawal of 10 euros on March 24th. I was asked to verify my account, which I did, and the funds were paid to me on April 4th. Then on April 5th, I requested a withdrawal of the remaining funds, which was 437.7 euros. Since April 5th, the withdrawal has had a "new" status and it has been 12 days now. Bitbet24 does not have a chat. Although I have sent them 5 emails, they have not responded to any of them and continue to send me offers for new bonuses. From what I have read, I am not the first person to have a similar problem with this casino. Can you help me? I am attaching a photo with transaction statuses on my account. Thank you in advance for your help.
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1 year ago
Dear jorgekmaker,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear jorgekmaker,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
