The player from Croatia had her winnings from No Deposit bonus cancelled and account closed due to “several inconsistencies”. After a closer examination, we rejected this complaint as unjustified.
BingoCanada Casino - Player’s complaining about overall casino experience.
Amount: €90.17
BingoCanada Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
BingoCanada Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Dear Dragana,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please remember, if the casino has decided to close your account, there is not much we can do. Without you depositing any funds into your account, there is no claim to be made. I have checked terms and conditions, and this is what I found:
"BingoCanada reserves the right at all times to, and at its own discretion, to:
Decline the opening of a Customer Account and/or to close an existing Customer Account without any reason."
For the future references, I would suggest checking the list of our recommended casinos https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences (on the top right corner of your screen). I’m afraid there is not much I could do for you at this time, if there is any additional information to support your case, please elaborate, otherwise, we will be forced to reject your complaint as unjustified. Thank you for your understanding.
Best regards,
Petronela
