Bingo Bonga Casino - Player requests a refund of the deposits.

Mike p***

MP

Mike P***

Aan:

Mike P***

Fri 31-3-2023 18:57

N1 INTERACTIVE

Is a criminal organization. under which this casino falls. they cheat with transaction overview and say you haven't played. and I call on all Dutch people to submit a claim for damages . they have not had a license until October 1, 2021. did not have any casino license. so conditions are null and void, and ask for money back, after that it is not yet allowed to let Dutch people play.

Dear Mike3051,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the Dutch license is necessary only for those casinos which want to operate in the Dutch market (targeting the Netherlands).

It is the same principle as if you enter the casino from a restricted country. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).

Unfortunately, in this case, we are not able to help you and you have no right for a refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed in the Netherlands. Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

i have played from 2018 to 2023 on N1INTERACTIVE casinos have said to be addicted . already in 2018. where casino says that on 1 casino of N1INTERACTIVE you indicate that you can't play anywhere else and that is passed on what I have in black and white. I gambled 20,000 in that time afterwards. and proof that I played. but they now say no transactions to be seen anywhere on casino. s. and not only comply with the duty of care .but also commit fraud and scams . how low can you sink

Thank you, Mike3051, for the clarification. If you informed the casino about your gambling problem, please forward all supporting evidence to petronela.k@casino.guru and we will try to resolve this issue.

Dear Mike3051,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

are scammers N1INTERACTIVE. i would be banned from all N1INTERACTIVE casinos. because I have indicated that I am addicted to gambling. I have no proof that I have played after that. and at few casino unicorn and bingobonga and evo casino and a dozen more say that after that I am excluded. calculated me an account. and then I shut it down again. and didn't play. but can see on bank statements from intermediary bank .which is also corrupt. and just hold on. while so many players have deposited money on N1 interactive casino. the same account number. and mga does nothing while I have black and white of not having fulfilled my duty of care. but will have coffee together during the break. even want to stand as friends with boss of N1 INTERACTIVE internet

Could you please forward any supporting evidence that you informed the casino about your gambling problem?

Dear Mike3051,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.