Bingo Billy Casino - Player’s account has been blocked.

Took my 2 deposits (1 of $200 and 1 of $30 - It is converted to American so they take more than what you deposit) then shut my account down.

Dear Sonya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds or your account was blocked right after depositing? Have you completed the account verification successfully?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela,

Thank you for taking the time to respond to my complaint.

I have played at this site for 9+ years and not a problem. I found an email in my junk folder from them saying that they will close my account in November but I can access my money one last time to withdraw after i meet gambling requirements before they close my account. They accusing me of cheating or something but I am playing bingo how do I cheat? Seems like a poor excuse to omit me from their site, I just want my money back.

I will flick you through the email I have from Amy from Billy Bingo.

Thanks,

Sonya

Thank you very much, Sonya, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sonya,

I looked at your complaint and will do my best to help you. I would like to invite Bingo Billy Casino into this conversation. Can you please specify what is the problem with player’s withdrawal and why did you block her account?

Thanks, I am also interested to see if Billy Bingo respond.

I finally got a respnse from Amy @ BillyBingo, as follows:

***Hi Hun,

I am currently waiting to hear back from the processing team if we are able to initiate a refund on your last two deposits.

I sent the request on November 11th so hopefully I will know something on Monday.

Once I hear back from them I will let you know.

Thanks,

Amy

VIP Manager

ah******@officevirtualemail.com****

I also just got off the phone from Amy (17/11/2020 8:35am ACDT- which is recorded) saying that she can not give me a refund as my deposits were done it good faith.

What sort of a cop out is that.

Again just shows they are dishonets as their are lacking actions that deserve good faith.

At this present stage money has been returned to my bingo account, $2197 and they have told me I am entitled to request a payout of this total. Not many options available then waiting 24 hours for a reply.

Also told I had to do it my end but as they had changed the wager back to zero I could not access a withdrawl from my side. Sent videos and emails showing this.

Amy said she is going to fix it but I am not holding my breath. (that was 3 days ago now)

I have a bad feeling I am never getting this money back into my bank account. It all just a ploy to reach the 30 days then they have no obligation to return money after it has sat in your bingo account for that long (more than 30 days).

We would like to ask the Bingo Billy Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.