The player from Germany is highly dissatisfied with a promotional offer. We rejected the complaint because the player didn't respond to our messages and questions.
I registered and did not receive any free spins, I verified myself with email, phone and ID and still did not receive any free spins, and I contacted the alleged chat and only get an automatic email reply, nobody takes care of my request
Dear djlilbo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? Could you please clarify the dispute value (€1,000)? What does this amount represent?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
The value in dispute was only symbolic because I had to state this in order to progress in the system, in the meantime the bonus was granted and settled. This casino is not serious but rather tries in every way to attract new members to generate funds, so I would this casino do not recommend at all it is very very confusing and very very fraudulent in my opinion
Thank you, djlilbo, for your reply. I have corrected the disputed amount from €1,000 to €0 as it was unclear how much should be the value of the bonus. Please understand that BingBong Casino is not promoted on our website. We do have the largest database of online casinos and this gambling establishment is simply part of this database. If you wish to check recommended casinos for your regio, please follow this link.
Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with?
Looking forward to hearing from you.