The player from Poland experienced a 16-day delay in receiving their withdrawal. After being informed that their account had been verified, they were told that payments would occur three days later; however, the verification date was changed without notice, causing further confusion and frustration. Despite multiple inquiries, the player had yet to receive a response. The issue was resolved after 20 days, with the player confirming receipt of their payment.
BillyBets Casino - Player's withdrawal is delayed.
Amount: 470 zł
BillyBets Casino
Safety Index:HighSafety Index
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8.1
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Resolved
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Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
I have been waiting for the withdraw for 16 days... On October 20th I wrote on live chat, they told that my account had just been verified and the payment would be made 3 days after verification. 3 days later there was no payment, then I wrote on live chat again. They were told that my account was verified yesterday, i.e. on Thursday, not on Monday when I received the message earlier... So the payment should be 3 days after verification from Thursday. Today is next Thursday, a week has passed and the only message I received was to wait for an email response...Ive been waiting for it for almost 48 hours now.
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1 month ago
Hello 666yuhas666,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BillyBets Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
As of last reply, Im verified since 24/10/2024.
This is money from real money winnings.
Three days ago on the topic "what with my withdraw?"
This is a screenshot of a conversation in Polish, you can easily translate it. This is the situation I described, they say that the payment will be made a maximum of 3 days after verification. But 9 days have passed and I have no information.
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1 month ago
Dear 666yuhas666,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
