The player from Poland is experiencing a 16-day delay in receiving their withdrawal. After being informed their account was verified, they were told payments would occur three days later; however, the verification date was changed without notice, causing further confusion and frustration. Despite multiple inquiries, the player has yet to receive a response.
BillyBets Casino - Player's withdrawal is delayed.
Amount: 470 zł
BillyBets Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 0h 24m 11s
Case summary
3 days ago
Public
Public
4 days ago
I have been waiting for the withdraw for 16 days... On October 20th I wrote on live chat, they told that my account had just been verified and the payment would be made 3 days after verification. 3 days later there was no payment, then I wrote on live chat again. They were told that my account was verified yesterday, i.e. on Thursday, not on Monday when I received the message earlier... So the payment should be 3 days after verification from Thursday. Today is next Thursday, a week has passed and the only message I received was to wait for an email response...Ive been waiting for it for almost 48 hours now.
Public
Public
3 days ago
Hello 666yuhas666,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BillyBets Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
