The player from Greece reported that after informing Billy Bets casino about his gambling addiction and closing his account, he found that the same company operated TikiTaka, which he accidentally continued to play. Despite his admission of addiction and notifying Billy Bets, he was allowed to play at TikiTaka, indicating a lack of responsibility towards his self-exclusion. The Complaints Team clarified that Billy Bets closed his account immediately upon his request, and that the casinos operated under separate companies, which did not share self-exclusion information. Consequently, it was determined that the player had to self-exclude individually from each casino, and the complaint was rejected due to the inability to recover lost deposits.
BillyBets Casino - Player's account is closed, but he continues to access identical casinos.
Amount: €6,000
BillyBets Casino
Safety Index:HighUnjustified complaint
REJECTED
Case summary
The Billy Bets casino is the same as TikiTaka, Crown Play, and RTBet - the rooms are identical, and the dealers are the same. I informed Billy Bets about my gambling addiction and closed my account, but it pretends not to know N1 Casino, where the rooms, platform, and dealers are identical. It’s the same company. Nevertheless, I sent a screenshot confirming I informed Billy Bets about my addiction on 24.08. However, I continued playing at TikiTaka, where everything is the same, and even the emails are responded to by the same person. They knew I had admitted my addiction on 24.08, yet they allowed me to continue playing at TikiTaka. This is allowed while they are aware of my addiction, and the same person admitted it openly in an email. This is a very elaborate scam...
Dear alexisbat,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
According to our information, BillyBets Casino operates under a license issued by Comoros. Unfortunately, this licensing authority does not mandate its licensees to share self-exclusion information across different platforms. As a result, it is currently not possible to implement a universal self-exclusion across all casinos owned by the same company. Player must request self-exclusion at each casino individually. While we understand that this may not be the most customer-friendly approach, please note that we do not have the authority to enforce responsible gaming measures. These responsibilities lie with the relevant licensing authorities and the casino operators themselves.
Could you please confirm whether BillyBets Casino closed your account immediately after you informed them about your addiction and requested the closure of your account?
Thank you for your reply.
Best regards
Veronika
The account was closed immediately yes. But then I insist the platform is the same as tikitaka and crown play. So they knew I was playing and I blocked myself. .
Even though the design of the platform may be similar, the casinos you mentioned are owned by three separate companies. As a result, they are not required to share customer information with each other. Regarding the live chat agents being the same, it’s important to note that casinos often use outsourced live chat services. These agents typically don’t have access to player profiles, and certain requests must be directed to the specific casino's relevant department for handling.
Additionally, as previously mentioned, not all licensing authorities offer the ability to self-exclude from all casinos operating under their license. It remains the player's responsibility to self-exclude from each casino individually if necessary.
In the case of BillyBets Casino, they closed your account immediately after you informed them of your gambling issue, which suggests that they have acted in accordance with their obligations.
Due to the aforementioned reasons, we are unable to help you get your lost deposits back and your complaint will be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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