The player from Italy had his account blocked without further explanation. Casino didn't respond.
BillionVegas Casino - Player’s account has been blocked.
Black points: 144
Amount: €600
BillionVegas Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
BillionVegas Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
2 years ago
Translation
April 28, 2023
Deposit € 300
I win € 930
I ask for a withdrawal of 500 € (max allowed).
In response to my request, they close my account, and when I ask for an explanation on "support@billionvegas.com" they just say that the company has decided so.
And when I ask for the money won at French Roulette, I am told that the Company has arranged for the € 300 deposit (which I have not yet received) to be returned to me.
I hope this problem can be concluded positively, thank you for the support you can give me, best regards.
James G *******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Giacomo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Additional comments from the player:
"Hello Mr. Petronela, thank you for your interest in this unfortunate situation.
In answering your questions, I specify that:
I DON'T REMEMBER THE DATE I REGISTERED ON BILLIONVEGAS CASINO;
MY USERNAME IS "R ****** E";
THE VERIFICATION HAS BEEN COMPLETED (CONFIRMED BY THE BILLIONVEGAS OPERATORS IN THE SITE CHAT);
I PLAYED THE FRENCH ROULETTE EXCLUSIVELY;
I HAVE CHATCHED MULTIPLE TIMES WITH CASINO OPERATORS AND ONE OF THEM WAS MICHAEL.
I hope I have helped you.
Best regards,
Giacomo G ******* "
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Thank you very much, Giacomo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
2 years ago
Translation
I await your reply.
Thanks best regards
Giacomo
Automatic translation:
Public
Public
2 years ago
Translation
The promised € 300 has not yet been credited to my bank.
Automatic translation:
Public
Public
2 years ago
Hello Giacomo,
I looked at your complaint and will do my best to help you. I would like to invite BillionVegas Casino into this conversation. Casino, can you please specify why did you block the player’s account?
Public
Public
2 years ago
Translation
Hello Viliam, thank you for your interest, I have read other experiences of people who must have thousands of Euros from BILLIONVEGAS.
If half of the people have played and won the CASINO they should be forced to pay by the Authority.
They promised to give me € 300 but I haven't seen anything yet.
The total of what BILLIONVEGAS owes me is € 930.
Thanks and have a nice day and good work.
Giacomo
Automatic translation:
Public
Public
2 years ago
Translation
Billionvegas hasn't responded yet and sent nothing. And they never replied to my emails. They are to fail and not to work online. They are scammers.
Thanks for your interest, good work and happy Sunday.
Giacomo
Automatic translation:
Public
Public
2 years ago
We would like to ask the BillionVegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Translation
THANKS VILIAM BUT I WOULD (AND ALSO THE OTHERS WHO HAVE BEEN SCAMMED BY THIS DISHONEST SITE) RECOVER AT LEAST THE MONEY DEPOSITED.
HOW CAN I REPORT THEM? WHO SHOULD I CONTACT?
THANKS FOR YOUR SUGGESTIONS.
Automatic translation:
Public
Public
2 years ago
Dear Giacomo,
unfortunately, this Casino is not licensed so there is no legal authority that can officially help you. I can only recommend always checking our reviews before playing in any online casino.
Public
Public
2 years ago
Translation
THANK YOU.
IT'S TRUE THAT YOU MUST SEE THE REVIEWS BEFORE YOU START PLAYING, AND I DID IT.
BUT I WATCHED REVIEWS THAT THE MAJORITY GOT A POSITIVE VOTE, AND HERE WAS MY MISTAKE.
THANK YOU AND WISH YOU GOOD WORK AND A GOOD DAY.
Automatic translation:
Public
Public
2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
