BigWin Casino - Player faces delayed withdrawal despite account verification.

Hello, I can't change the country, I live in Germany. I have deposited there, with a bonus, turned it over, verified it, and want to withdraw. According to the chat, the account is verified and they also don't know why it's taking so long. Allegedly every withdrawal is manually processed and directed. The longer waiting time doesn't necessarily bother me, but being treated like a fool does.

Dear katjaleesch,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that you deposited and requested the withdrawal via the same payment method (MiFinity)?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

no withdrawals from this casino yet. Deposit method was Mifinity and I wanted to withdraw through that as well. LG

Thank you very much, katjaleesch, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear katjaleesch,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BigWin Casino representative to join this conversation.

Dear BigWin Casino,

Could you please clarify the situation for us ?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.