HomeComplaintsBigFafa Casino - Player’s withdrawal is not being processed.

BigFafa Casino - Player’s withdrawal is not being processed.

Amount: $1,000

BigFafa Casino
Safety Index:Below average
Submitted: 06 Mar 2024 | Case closed : 21 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from the United States had described difficulties in getting a response from the casino after winning and being unable to withdraw. Her attempts to contact the casino via chat and phone had been unsuccessful, and she had found multiple complaints about the casino on social media. We had reached out to the player for additional information to better understand her situation but received no response. Consequently, we could not investigate further and had to reject the complaint due to lack of communication from the player's side.

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9 months ago

DO NOT BE SCAMMED BY THIS CASINO!! Deposited, won money, did not get a bonus so I was totally eligible for a payment and I got no response nor did they bother to pick up the phone. When they finally did respond to the chat, the person had horrible grammar and gave me run around they just ignored me.


If you go to the website and look at their Facebook, Instagram, and X page. You will notice all of their posts are outdated and the comments that those posts have are complaints about how they were scammed out of their money.

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9 months ago

Dear player2287,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BigFafa Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Kindly specify when exactly you submitted your withdrawal request.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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9 months ago

Dear player2287,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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