Big Win Box Casino - Player's withdrawal is delayed.

This casino is a disgrace. I would urge not one player to ever play with it. Outrageous rules like having to bet 3x your deposit before you can withdraw…..and when it comes to withdrawing well…. This is where the gun begins. They come up with the excuse that it’s a technical issue with the payment provider that has nothing to do with them of course. Absolute disgrace of a casino and anyone who uses them is taking a big chance. Wouldn’t recommend them to anyone. Scammers.

Dear yfphnwyq9z,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please confirm that your issue is with the casino Big Win Box? Could you also provide me with the link to the casino website?

Regarding the 3-times deposit wagering requirement, please keep in mind that it is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some 3x, and some even have higher wagering requirements. I recommend contacting the casino and following their instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire about additional information regarding the cost of transaction processing.

Additionally, could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals before?

Could you specify when exactly you submitted your withdrawal request? Do I understand correctly that it was canceled due to some technical issues?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear yfphnwyq9z,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.