Big Win Box Casino - Player’s requests for permanent account closure are ignored.

Hello,

lately my gambling has been out of control

amd it’s time to stop permanently.

However the above casino and others casino they belong to the same corporations

agent no wager

professional win

Royal lama

bounty reels

refuse to close my account permanently.

im mentally drained and I need to stop gambling to be able to survive.

i emailed them several times and explain how distressed I was .

they don’t care about the consequences of gambling can do on certain people.

can you kindly help .

thanks

Dear Dalnav,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Big Win Box Casino.

I checked the casino website and it seems no comprehensive self-exclusion is offered.

Please let me share a few resources that might be of help along the way.

1. If gambling is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_33=true)
2. In the UK you have the option to register for a national scheme provided by Gamstop (https://www.gamstop.co.uk/register)
3. As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/). BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

• Could you please forward your account closure request to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Dalnav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.