Big Thunder Slots Casino - Player’s struggling to access her account.

I cannot log in as I am being told details are incorrect. They are the same log in details that I used to deposit. I was told almost a week ago by a representitive that he could see the amount of money showing in my account and if I sent him my date of birth and username the funds wouof be relegated into my account. This is the second time this has happened to me and I feel that it won't let you sign on if you are trying to make a withdrawal. It seems to take 2 to 3 days for your team to answer my queries. Please can you sort this matter out or I will have to take this matter further. THANK YOU REV IRENE *** 01/05/19**

Dear Irene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m sure you understand that I don’t work for Big Thunder Slots Casino, but as one of the Casino.guru independent employees and professionals I’m trying to help you to resolve your problem.

Please could you advise if you’re receiving any error message when trying to access your account? Please forward it to me. If the problem is persisting, we will contact the casino and ask for their cooperation. Thank you in advance for your reply.

Best regards,

Petronela

Dear Irene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.