Big Dollar Casino - Player’s attempts to close her account have been overlooked.

I have asked, begged and pleaded with this scam of a casino to deactivate my account! They are rude and have no regards for you as a customer! It is the most horrible experience I have ever had! Trust me they are a TOTAL SCAM!!! DO NOT PLAY HERE!!! THEY ARE NOTHING MORE THAN THIEVES

Dear Yolaunda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the terms and conditions, and this is what I found:

„The Player has the right to close his/her Casino account at any time by contacting our customer service department. These requests will be dealt with within 24 hours."

Could you please forward emails or screenshots showing that you have sent this request? My email address is kristina.s@casino.guru. Please also forward any other relevant communication between you and the casino. Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Yolaunda,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.