Big Baazi Casino - Player’s deposit has not been credited to his account.

I made a deposit request with INR 10000 on 29th May 2023 at 12 pm IST which got successful from my side but there payment provider not updating the same. I tried many times to confirm via UTR no but it got timeout. I complaint about this to payment provider and casino after that payment provider showing successful transaction but big bazzi not updating my balance and also not responding. Feeling cheated. Plz help

Dear ajaysolanki16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Veronika

Thanks for noticing my grievance. Today I got my deposit in my casino balance. Plz close this complaint.

Dear ajaysolanki16,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru